Aids and adaptations policy

1.1    Welwyn Hatfield Borough Council (the council) is committed to providing a high-quality aids and adaptations service that enables disabled council tenants to improve their quality of life, and to live safely and more independently within our homes.

1.2    The council will take all reasonable measures to provide a fair and accessible aids and adaptations service that makes best use of existing adapted properties and works closely with other external agencies.

1.3    The councils’ decision making will consider the legislative requirements of providing works that are ‘necessary and appropriate’ to meet the physical needs of the applicants and are ‘reasonable and practicable ‘in their nature.  Where works are considered to beyond reasonable and practicable, the council reserves the right refuse to undertake these works or to offer alternative solutions including re-housing. 

1.4    The Aids and Adaptations Policy applies to disabled council tenants and/or their immediate family members living in properties owned by the council and where this is their principal home. 

1.5    WHBC is solely responsible for managing the aids and adaptations to the property itself and is not responsible for undertaking any medical assessments. All medical assessments are to be carried out by Hertfordshire County Councils (HCC) Occupational Therapist (OT) services. We will consider referrals from a private OT however we reserve the right to request a social services assessment before agreeing to any works.