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Bins collections over May 26 bank holiday

Bins will be collected a day later from May 26 due to the bank holiday. Normal collections will resume from 2 June.

Check you bin collection day
  1. Home
  2. Content types
  3. Policies
  4. Complaints policy and procedure

Complaints policy and procedure

In this section

  1. Scope
  2. Introduction
  3. Aims and objectives
  4. What is a complaint?
  5. Anonymous complaints
  6. What is the time limit for making complaints?
  7. How complaints can be made?
  8. News articles and social media comments
  9. Who can make a complaint?
  10. You are here: Our complaints process
  11. Stage 1 complaints (investigation)
  12. Stage 2 complaints (further investigation and review)
  13. Resolving complaints
  14. Working with other agencies
  15. The Ombudsman
  16. Complaints spanning more than one service area
  17. Receiving the same complaint from a customer and an MP, Councillor, or other agencies
  18. Meeting our customer's needs
  19. Responding to unacceptable behaviour
  20. Creating a positive complaints culture
  21. Performance reporting and self-assessment
  22. Review
  23. Getting in touch with us
  24. Appendix - Housing Ombudsman Complaint Handling Code Self Assessment

Our complaints process

9.1    Our priority is to resolve  complaints ‘first time right’ and as soon as they come to our attention.
9.2    There are two stages to our  complaints process:

  • Stage 1 - Investigation
  • Stage 2 – Further Investigation and Review

 

  • Next page : Stage 1 complaints (investigation)
  • Previous page : Who can make a complaint?
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