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  1. Home
  2. Content types
  3. Policies
  4. Complaints policy and procedure

Complaints policy and procedure

In this section

  1. Scope
  2. Introduction
  3. Aims and objectives
  4. What is a complaint?
  5. Anonymous complaints
  6. What is the time limit for making complaints?
  7. How complaints can be made?
  8. News articles and social media comments
  9. Who can make a complaint?
  10. Our complaints process
  11. Stage 1 complaints (investigation)
  12. Stage 2 complaints (further investigation and review)
  13. Resolving complaints
  14. Working with other agencies
  15. The Ombudsman
  16. Complaints spanning more than one service area
  17. Receiving the same complaint from a customer and an MP, Councillor, or other agencies
  18. Meeting our customer's needs
  19. Responding to unacceptable behaviour
  20. Creating a positive complaints culture
  21. Performance reporting and self-assessment
  22. Review
  23. You are here: Getting in touch with us
  24. Appendix - Housing Ombudsman Complaint Handling Code Self Assessment

Getting in touch with us

22.1    The Council can be contacted in a variety of ways using the details below:


Welwyn Hatfield Borough Council
Council Offices
The Campus
Welwyn Garden City
Herts, AL8 6AE

Telephone: 01707 357000

Email: contact-WHC@welhat.gov.uk

Website: www.welhat.gov.uk

 

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