• Skip to content
Logo: Visit the Welwyn Hatfield Borough Council home page Logo: Visit the Welwyn Hatfield Borough Council home page
Logo: Visit the Welwyn Hatfield Borough Council home page Logo: Visit the Welwyn Hatfield Borough Council home page
  • Search
  • Account
  • Services Menu
Close menu
Close
  • My Account
  • Benefits
  • Business
  • Cemeteries and funerals
  • Community services
  • Council Tax
  • Environment and streets
  • Food safety
  • Jobs and training
  • Housing, homelessness and garages
  • Leisure and museums
  • Noise, pests and pollution
  • Parking
  • Planning and building
  • Rubbish and recycling
  • Your council, meetings and elections
Help with the cost of living

There is support available locally to help you with the cost of living.

Find out more
  1. Home
  2. Content types
  3. Policies
  4. Complaints policy and procedure

Complaints policy and procedure

In this section

  1. Intro
  2. Aims and Objectives
  3. What is a complaint?
  4. You are here: Anonymous Complaints
  5. What is the time limit for making complaints?
  6. How complaints can be made
  7. News Articles and social media comments
  8. Who can make a complaint?
  9. Our Complaints Process
  10. Working with other agencies
  11. Redress/Compensation
  12. The Ombudsman
  13. Complaints spanning more than one service area
  14. Receiving the same complaint from a customer and an MP, Councillor, or other agencies
  15. Dealing with abusive and threatening behaviour
  16. Vexatious and persistent behaviour
  17. Responsibility
  18. Performance and Monitoring
  19. Review
  20. Getting in Touch
  21. Data Protection
  22. Equality Act 2010
  23. Appendix 1 - Complaint Handling Procedure
  24. Appendix 2 & 3 - Process Flowcharts
  25. Appendix 4 - Housing Ombudsman Complaint Handling Code Self Assessment

Anonymous Complaints

4.1. We would always encourage complaints not to be submitted anonymously so we can ensure a full investigation and response. However, a complaint will not be dismissed if it is submitted anonymously.

4.2. A decision will be made on a case by case basis about whether it is possible or appropriate to consider anonymous complaints.

  • Next page : What is the time limit for making complaints?
  • Previous page : What is a complaint?
  • Accessibility
  • Cookies
  • Contact us
  • Disclaimer
  • Media
  • Privacy

© Welwyn Hatfield Borough Council - Working better, together

Designed and powered by Jadu.

  • Follow us on Facebook
  • Follow us on Twitter
  • Follow us on YouTube
  • Follow us on Instagram
Logo: Visit the Welwyn Hatfield Borough Council home page Logo: Visit the Welwyn Hatfield Borough Council home page