Skip to content
Search
Account
Services
Menu
Search
Search
View menu
Close menu
Close
My Account
Benefits
Business
Cemeteries and funerals
Community services
Council Tax
Environment and streets
Food safety
Jobs and training
Housing, homelessness and garages
Leisure and museums
Noise, pests and pollution
Parking
Planning and building
Rubbish and recycling
Your council, meetings and elections
Home
Content types
Policies
Complaints policy and procedure
Complaints policy and procedure
In this section
Intro
Aims and Objectives
What is a complaint?
Anonymous Complaints
What is the time limit for making complaints?
How complaints can be made
News Articles and social media comments
Who can make a complaint?
Our Complaints Process
Working with other agencies
Redress/Compensation
The Ombudsman
Complaints spanning more than one service area
Receiving the same complaint from a customer and an MP, Councillor, or other agencies
Dealing with abusive and threatening behaviour
Vexatious and persistent behaviour
Responsibility
Performance and Monitoring
Review
Getting in Touch
Data Protection
Equality Act 2010
Appendix 1 - Complaint Handling Procedure
Appendix 2 & 3 - Process Flowcharts
You are here:
Appendix 4 - Housing Ombudsman Complaint Handling Code Self Assessment
Appendix 4 - Housing Ombudsman Complaint Handling Code Self Assessment
APPENDIX 4 - Housing Ombudsman Complaint Handling Code Self Assessment
Previous
page
:
Appendix 2 & 3 - Process Flowcharts
