Complaints policy and procedure
How complaints can be made?
6.1 We aim to make every contact count. Residents can contact us in the following ways to make a complaint:
6.1.1 Self-serve through our website
6.1.2 By email
6.1.3 By telephone
6.1.4 By post
6.1.5 Face to face at our council offices
6.2 The complaints policy is published in an accessible format on our website and customers can contact us if they would like a copy of any of our policies in a different, accessible format.
6.3 We will promote the council’s complaints policy and the details of the relevant Ombudsman through:
6.3.1 The council’s website and social media channels.
6.3.2 Council publications, including the tenant’s newsletter and council magazine.
6.3.3 Through Resident’s Panel and community events, as appropriate.