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Bins collections over May 26 bank holiday

Bins will be collected a day later from May 26 due to the bank holiday. Normal collections will resume from 2 June.

Check you bin collection day
  1. Home
  2. Content types
  3. Policies
  4. Complaints policy and procedure

Complaints policy and procedure

In this section

  1. Scope
  2. Introduction
  3. Aims and objectives
  4. What is a complaint?
  5. Anonymous complaints
  6. What is the time limit for making complaints?
  7. You are here: How complaints can be made?
  8. News articles and social media comments
  9. Who can make a complaint?
  10. Our complaints process
  11. Stage 1 complaints (investigation)
  12. Stage 2 complaints (further investigation and review)
  13. Resolving complaints
  14. Working with other agencies
  15. The Ombudsman
  16. Complaints spanning more than one service area
  17. Receiving the same complaint from a customer and an MP, Councillor, or other agencies
  18. Meeting our customer's needs
  19. Responding to unacceptable behaviour
  20. Creating a positive complaints culture
  21. Performance reporting and self-assessment
  22. Review
  23. Getting in touch with us
  24. Appendix - Housing Ombudsman Complaint Handling Code Self Assessment

How complaints can be made?

6.1    We aim to make every contact count. Residents can contact us in the following ways to make a complaint:
6.1.1    Self-serve through our website
6.1.2    Via email
6.1.3    Via telephone
6.1.4    Via post
6.1.5    Face to face at our council offices
 

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