Complaints policy and procedure
21.1. When you make a complaint, we will log information about your complaint and your name and contact details. Information will only be collected and stored for the purposes of dealing with your complaint and improving our services. Your complaint and details will be treated confidentially.
21.2. All complaints are treated confidentially, notwithstanding the freedom of information Act 2000. Please refer to the council Data Protection guidelines: Data Protection Web Page.