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  1. Home
  2. Content types
  3. Policies
  4. Complaints policy and procedure

Complaints policy and procedure

In this section

  1. Scope and introduction
  2. Aims and objectives
  3. What is a complaint?
  4. Anonymous complaints
  5. What is the time limit for making complaints?
  6. How complaints can be made?
  7. News articles and social media comments
  8. Who can make a complaint?
  9. Our complaints process
  10. Stage 1 complaints (investigation)
  11. Stage 2 complaints (further investigation and review)
  12. Resolving complaints
  13. Working with other agencies
  14. The Ombudsman
  15. Complaints spanning more than one service area
  16. Receiving the same complaint from a customer and an MP, Councillor, or other agencies
  17. Meeting our customer's needs
  18. Responding to unacceptable behaviour
  19. Creating a positive complaints culture
  20. Performance reporting and self-assessment
  21. Review
  22. You are here: Getting in touch with us
  23. Appendix A - Housing Ombudsman Complaint Handling Code Self Assessment
  24. Appendix B - Annual Complaints Report

Getting in touch with us

22.1    The Council can be contacted in a variety of ways using the details below:


Welwyn Hatfield Borough Council
Council Offices
The Campus
Welwyn Garden City
Herts, AL8 6AE

Telephone: 01707 357000

Email: contact-WHC@welhat.gov.uk

Website: www.welhat.gov.uk

 

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