Complaints policy and procedure

How complaints can be made

6.1. A key priority of the council is to improve the efficiency of communication with our customers and we consider that online systems are useful in helping to achieve this aim. Making complaints online will also allow residents to track the progress of their complaints in real-time. As such, we encourage our customers to create a resident account and submit any feedback via the online form which can be found at:

6.2. Where electronic access is not possible, complaints may be made by telephone or face-to-face, by visiting any council office (during office hours), by email or by post. See section 22.1 for contact details.