Repairs and maintenance policy
Appointments to carry out repairs
When a customer notifies the Council of a repair they will be advised that the contractor will contact them directly to arrange a convenient date and time for the works to be carried out.
Appointments are offered between:
- AM - 08:00 – 12:30
- School Run – 09:30 – 14:00
- PM – 12:31 – 17:00
- Evening 17:01 – 20:00
- Saturday – 09:00 – 12:00
Wherever possible, a range of available appointments will be offered including morning, afternoon and to avoid schools run times.
The Council always aims to complete repairs within its published and/or mutually agreed timescales. However, this may sometimes not be possible, such as if special parts have to be ordered or if repairs are dependent on other organisations or suppliers. If there is a delay in being able to complete a repair then tenants will be notified, advising of the reason and when the repair is likely to be completed.
If an appointment has been arranged that cannot be kept, tenants are asked to tell us as soon as possible so that an alternative appointment can be arranged. Where a text message is used, customers can often use the link provided in the text to reschedule their appointment.
If we or our contractor need to rearrange an appointment that has been arranged with you, we will contact you as early as possible and offer you an alternative time.