Repairs and maintenance policy

Pre-inspections

For some jobs, one of our surveyors will need to inspect before the repair can be arranged. This may be necessary where the scope of the repair is not known or clear or where we do not have sufficient details to order the repair.

When the repair is reported to us, an appointment for the pre-inspection will be made. The surveyor carrying out the inspection will then confirm what work needs to be carried out and arrange this after their visit.