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  1. Home
  2. Content types
  3. Policies
  4. Repairs and maintenance policy

Repairs and maintenance policy

In this section

  1. Introduction
  2. Purpose of this policy
  3. Scope of policy
  4. Types of repair and maintenance works
  5. Funding of the repairs and maintenance service
  6. Legal and regulatory context
  7. Responsibilities for repairs
  8. Responsive repairs
  9. Reporting a repair
  10. Repair categories
  11. Appointments to carry out repairs
  12. Pre-inspections
  13. Out of hours emergencies
  14. Allowing access
  15. Recharging for repairs
  16. Decanting tenants
  17. Void works
  18. Cyclical maintenance
  19. Planned maintenance and improvement works
  20. Properties beyond economic repair
  21. Our service standard for repairs and maintenance
  22. How you can help us
  23. Measuring quality and performance
  24. Complaints procedure
  25. Restrictions to the repairs and maintenance service
  26. You are here: Review of policy
  27. Appendix A – Who is responsible for repairs?
  28. Appendix B – Rechargeable repairs price list
  29. Appendix B1 - Void properties

Review of policy

The policy will be reviewed every three years in consultation with tenant representatives, staff and other stakeholders unless there are any reasons, such as legislative or regulatory changes, requiring that it be reviewed earlier.

  • Next page : Appendix A – Who is responsible for repairs?
  • Previous page : Restrictions to the repairs and maintenance service
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