Repairs and maintenance policy

Out of hours emergencies

The Council operates an out of hour’s service to complete emergency repairs in order to make the property safe until a full repair can be undertaken. This service is available through calling 0800 111 4484.

An emergency repair is restricted to circumstances where there is a danger to life, a safety hazard, the potential for more extensive damage or is needed to ensure a home is secure.

Examples include:

  • Major electrical faults.
  • Severe water leaks.
  • Major drainage problems.

If a repair is reported in this way but is not assessed to be an emergency, the tenant will be asked to call back during normal office hours.

The priority in instances of emergency repairs will be to make the property safe. Follow up visits may be required to undertake a full repair. These will be carried out at a convenient date and time agreed with the tenant in line with the approach to routine repairs.