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  1. Home
  2. Content types
  3. Policies
  4. Repairs and maintenance policy

Repairs and maintenance policy

In this section

  1. Introduction
  2. Purpose of this policy
  3. Scope of policy
  4. Types of repair and maintenance works
  5. Funding of the repairs and maintenance service
  6. Legal and regulatory context
  7. Responsibilities for repairs
  8. Responsive repairs
  9. Reporting a repair
  10. Repair categories
  11. Appointments to carry out repairs
  12. Pre-inspections
  13. Out of hours emergencies
  14. Allowing access
  15. You are here: Recharging for repairs
  16. Decanting tenants
  17. Void works
  18. Cyclical maintenance
  19. Planned maintenance and improvement works
  20. Properties beyond economic repair
  21. Our service standard for repairs and maintenance
  22. How you can help us
  23. Measuring quality and performance
  24. Complaints procedure
  25. Restrictions to the repairs and maintenance service
  26. Review of policy
  27. Appendix A – Who is responsible for repairs?
  28. Appendix B – Rechargeable repairs price list
  29. Appendix B1 - Void properties

Recharging for repairs

In some circumstances, the Council will recharge tenants the amount it costs to carry out repairs to their home (Appendix B rechargeable repairs price list).

A rechargeable repair is one that is normally the result of neglect, misuse, unauthorised works or damage caused by a tenant, leaseholder or third party. Examples include damage caused by vandalism, blocked drains or sanitary ware caused by the tenant, and clearing a property at the end of a tenancy where the outgoing tenant has not carried this out.

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