Repairs and maintenance policy

Reporting a repair

It is the tenant’s responsibility to report repairs promptly as and when they become needed. This is particularly important if leaving the repair unattended could cause further damage or deterioration to the property or risk of injury to residents or others. Failure to report repairs may be considered neglect of the property and is a breach of the tenancy agreement.

Tenants are able to report repairs in the following ways:

Telephone on: 0800 111 4484
By emailing housingmaintenance@welhat.gov.uk

Council officers, support workers or carers can also report repairs using the methods above.

When a tenant wishes to notify us of something that needs repair, the following information should be provided:

Name of tenant
Address of the property
Contact telephone number and email address
As much information as possible about the repair that is needed
Days / times when the tenant will be available
Information on any vulnerabilities or special needs