Repairs and maintenance policy

Purpose of this policy

To ensure that we provide homes that are safe and in a good state of repair for our tenants and leaseholders
To ensure that, when tenants or leaseholders report a repair or receive a repairs and maintenance service from us, they are treated in a consistent manner and with empathy and respect
To provide clear information about the services provided and the responsibilities of the Council, its tenants and leaseholders
To provide an efficient, prompt and cost-effective repairs and maintenance service
To comply with the statutory requirements, legislation and good practice relating to repairs and maintenance.
To improve customer understanding and satisfaction with the repairs and maintenance service provided.