Repairs and maintenance policy

How you can help us

Let us know as soon as possible if you or any member of your household has any medical condition or vulnerability that may be affected by the works.
Keep any appointments that are made with you and let contractors into your home.
Phone us or the contractor as soon as possible if you cannot keep an appointment.
Check the identity badges of contractors before letting them into your home.
Move any items and small appliances that will be in the way of the works including anything outside in the garden and make sure you protect items which have special value.
Do not smoke in the areas of your home that our contractors will be working in.
Do not leave any children alone in your home whilst work is being caried out.
Keep your children away from our contractors’ tools, materials, rubbish and make sure that they do not climb on any scaffolding or in any skips.
Do not leave pets unattended and make sure they are kept away from contractors working area as well as their tools and other equipment.
Be considerate towards our contractors.
Understand that we will always do our best but there may be disruption and things do not always go to plan.