Repairs and maintenance policy

Appendix A – Who is responsible for repairs?

Repair	Council	Tenant	Further details or exceptions
Adaptations carried out to your property to help you with a disability	√		Unless this relates to equipment installed by Social Services or portable equipment
Banisters and handrails	√
Baths and basins	√
Bathroom fixtures and fittings		√	Including bathroom cabinets, mirrors, shower curtains, towel rails and toilet roll holders
Blinds, blind fittings and cords		√	We are responsible for these items in the communal areas of our sheltered housing schemes
Brickwork including air bricks	√
Car parks	√
Carpentry	√
Carpets		√	It is also your responsibility to remove these to allow any work to be carried out to either the floor or sub floor area
Ceilings	√
Chimneys including chimney pots and covers	√
Chimney sweeping		√
Clothes lines and rotary driers in shared gardens	√
Clothes lines and rotary driers in individual gardens		√

Repair	Council	Tenant	Further details or exceptions
Coal bunkers	√
Communal areas	√		Including lighting, doors and locks, door entry systems, bin chutes and stores and any lifts
Cookers		√
Damp proof course	√
Decoration inside home, including filling minor cracks in plaster		√
Decoration outside your home, including in any shared areas	√
Doorbells		√
Door furniture	√		Including locks, handles and letterboxes
Door entry systems	√
Doors inside your home	√		Including doors and frames
Doors into your home and in any communal areas	√		Including doors and frames
Downpipes	√
Drains	√		Including blocked or damaged drains outside
Driveways	√
Drying areas in shared areas	√
Electric central heating systems and appliances	√
Electric plugs		√
Electric wiring including sockets and switches	√
Electrical appliances		√	Including cookers, fridges and washing machines (unless provided by the Council eg in Temporary Accommodation)

Repair	Council	Tenant	Further details or exceptions
Electricity supply and meter		√	You are responsible for arranging this with a supplier
Extractor fans	√
Fences	√
Fires – gas or electric	√
Fixtures and fittings		√	Including coat hooks and curtain rails
Floorboards	√
Floor tiles	√
Flourescent strip lights	√
Foundations to the property	√
Fridges		√
Furniture		√
Fuse boxes	√
Garages including door locks	√
Gardens to individual homes		√	Including turf, recycling and refuse containers
Garden sheds	√
Garden walls	√
Garden gates	√
Gas central heating systems including flues, pipes, radiators, timers and pumps	√
Gas pipes	√

Repair	Council	Tenant	Further details or exceptions
Gas supply and meter		√	You are responsible for arranging this with a supplier
Glass to windows and doors	√
Guttering	√
Immersion heaters	√
Keys – replacement of keys to your home		√
Keys – replacement of keys to a communal entrance door	√
Kitchen cupboards	√
Kitchen worktops	√
Lifts and stair lifts	√
Light bulbs		√
Light holders including fittings	√	√	Where the tenant has fit their own
Lighting to shared communal areas, such as hall ways	√
Locks	√
Loft hatches	√
Manhole covers and frames	√
Oil fired central heating systems	√
Outbuildings	√
Overflow pipes	√
Parking areas	√
Pathways	√

Repair	Council	Tenant	Further details or exceptions
Plaster	√
Plugs or chains for sinks, wash hand basins or baths		√
Porch	√
Rendering – rough plaster on the outside of your property	√
Roofing including tiles,	√
Roof lights	√
Sash cords in windows	√
Showers and shower trays	√
Sink or wash hand basin blockages	√
Skirting boards	√
Smoke detectors	√
Soli fuel heating systems	√
Stairs	√
Steps to front or back doors	√
Taps	√
Toilet bowl	√
Toilet seats		√
Tumble driers including their vents		√
TV aerials and satellite dishes		√	We will be responsible in communal and sheltered properties
Ventilation system	√

Repair	Council	Tenant	Further details or exceptions
Wall tiles	√
Washers on taps	√
Water heating	√
Water supply including hot and cold water tanks and pipes	√
Window fittings including locks and catches	√
Window frames	√
Window sills	√
Woodwork on the outside of your home	√