Decant policy

Discretionary Home Loss Payments

13.14 If the conditions for a statutory Home Loss Payment have not been satisfied throughout the period, but are satisfied on the date of displacement, then WHBC may make discretionary payments: this is entirely at WHBC’s discretion and must be approved by the relevant Head of Service. Where discretionary Home Loss Payments are approved, the amount paid must not exceed the amount paid for statutory Home Loss Payments.

13.15 WHBC will not make any discretionary payments where the need for a ‘decant’ has arisen due to wilful or negligent actions of the tenant or a member of their household.