Decant policy

Review of Decisions

9.1 If any resident believes that they have not been treated in accordance with this policy, they should in the first instance raise their concerns with the single point of contact from the Neighbourhoods team. However, if appropriate their concerns may be logged through WHBC’s complaints procedure.

9.2 If a complaint is raised, WHBC will provide a response in writing, and there is an option to escalate through our 2-stage complaints procedure 9.3 If the resident remains unhappy with our final response or is struggling to get a response, they can contact the Housing Ombudsman.