Decant policy
In this section
Customer Feedback
7.1 We welcome all feedback. Where a customer provides feedback (positive or negative) about a permanent or temporary decant, this will be handled by the single point of contact and if appropriate it will follow our complaints policy.
7.2 Once the tenant moves back home or to their permanent address, a member of the Neighbourhoods Team will either visit or call the tenant to make sure there are no further concerns.